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Free Shipping Selected Products*

Free Shipping Program

Get the coolest DecksGo products more affordably than ever! We have two free shipping programs based on the type of products you choose.

Lightweight products ship for $24.99 or "FREE" when $149.99 or more.

Heavyweight products ship for "FREE" when $349 or more.

Look for the Shipping icon on each product page which tells you the flat rate and the order value when FREE shipping applies.

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This change substantially reduces your shipping cost and in many cases really does mean Free Shipping for your entire order! Thanks for choosing DecksGo!

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    Frequently Asked Questions


    ONLINE ORDERS

    Is a minimum online purchase amount required?

    No, there is no minimum amount required for an online purchase.

    Do I need to register on store.decksgo.com to complete my checkout?

    No. If you do have an account and you are logged in, then your address fields are pre-filled when you place an order.

    How do I know DecksGo received my order?

    DecksGo will send you a confirmation email letting you know that we have received your order.

    Is my order confirmation email my official receipt?

    Yes. A receipt will also be enclosed in your shipped product.

    I am in Canada. Can I still shop online on DecksGo?

    Yes. If you are from Canada you will be prompted by a pop up asking if you wish to shop from Canada. Click yes.

    How do I check on my order status?

    Orders can be checked by clicking the order status link in your order confirmation email or by calling us at 844-833-3257.

    Can I place an order on products that are currently out of stock?

    Yes, if, the out of stock product is being restocked within four to six weeks. You will be notified when your order is shipped.

     

    Orders will not be permitted if the out of stock product cannot be restocked within a six-week timeframe.

     

    You can always contact us directly by email or phone to discuss out of stock products.

    844-833-3257 or send an email to info@decksgo.com

    Can I make changes to or cancel my order once it has been placed?

    Yes, please contact customer support at 844-833-3257 or send an email to info@decksgo.com.  An agent will assist you with changes to your order. Please note, orders go out the next business day, so if you need to cancel or make changes to your order, you should call or email us as soon as possible.

    What methods of online payment are available?

    The accepted payments are Visa, MasterCard, Amex, Discover, JCB, Diner  Club, Apple Pay, PayPal. 

    SHIPPING AND DELIVERY

    How do I set up a delivery?
    • Select the item(s) you would like to purchase and click on 'Add to Cart' button. 
    • Fill out the necessary information and select the 'Ship Method' option. Ensure your shipping address and postal code (for pricing) is entered correctly to avoid delays or cancellations.
    • Orders cannot be shipped to P.O.Boxes.  
    • Once your order is placed, you will receive an order confirmation email  with further instructions regarding your delivery
    What are the Shipping rates?

    Our regular FedEx Ground delivers products anywhere in the lower 48 states and the ten Canadian provinces between 1 and 6 business days. We also offer a 2 day Expedited service.


    See More.

    Shipping Methods and Costs?

    LIMITED FREE SHIPPING PROGRAM


    Look for the Shipping icon on each product page to find out the total order value required for flat rate shipping or FREE shipping.

    We have two shipping categories: light or heavy.

    •  Lighter products ship for "$19.99 or FREE" when total order is $99 or more.
    •  Heavier products ship for "$29.99 or FREE" when total order is $349 or more.


    These categories can substantially reduce your shipping cost, and in many cases really does mean Free Shipping for your entire order. 

    Processing Time?

    Orders received between Monday and Friday are processed on the next business day. Orders received on Saturday and Sunday are typically processed on Monday. 

    Can you ship outside of the province and country?

    We do offer FedEx, UPS and Postal Service (Air) for international shipping. If you have further questions about our international shipping please contact us for a quote at 844-833-3257 or send an email to info@decksgo.com

    Can I refuse the package if it is damaged?

    Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will send out a replacement order at our own expense.


    844-833-3257 or send an email to info@decksgo.com

    Want to know more on Shipping and Delivery?

    Click here for more information.

    RETURN AND EXCHANGE

    What is your return policy for online purchase from DecksGo?

    We happily accept returns of UNUSED AND UNDAMAGED products. You can return any unused or undamaged product for any reason and get a full refund on the product if it is received within 90 Days of your purchase date. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.

    Send your returned merchandise to our warehouse in Ogdensburg, NY. We do not accept any returns from UPS or FedEx unless it is prepaid by you. If you are a Canadian customer you must send your return to our Ottawa, Ontario office.

    The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We will issue your refund 7-10 business days once we receive the product back.

    Please note your financial institution could take up to seven business days to process and reflect this transaction.

    Will my shipping fees be refunded if I return an item?

    Shipping fees will not be refunded if you choose to return an item.

    What is the return policy?

    PROCEDURE


    1. You MUST call our toll-free number and obtain a Return Merchandise Authorization (RMA) number for your return. 844-833-3257

     

    2. You MUST include a copy of the original invoice with quantity of returned items placed inside the box.

    3. You MUST write your RMA number on the original invoice included with the package and on the outside of the box.

    4. All return shipments MUST BE consigned as follows: 

    Strader-Ferris Int'l
    c/o DecksGo
    808 Commerce Park Drive,
    Ogdensburg, NY 13669
    Telephone: (315) 394-0051

    5. In case of multi-carton shipments, they should be clearly marked "1 of 3", "2 of 3", and so on.

    6. If these steps are not followed, you will be subject to a 25% restocking fee.

    *If you are a Canadian customer, please ship to our Canadian office:
    5390 Canotek Rd. Unit 14
    Ottawa, ON K1J 1H8 

    Want to know more on Return and Exchange?

    Click here for more information.


       PRODUCTS   



    LEARN MORE


    LEARN MORE


    LEARN MORE


    Why Buy From us

    Hello From The Owner

    What People Are Saying About Us...

    Titan Wood Post Anchor
    “My wife and I did some research and found your product and bought a few to try out and boy were we impressed. After installing on two of the posts there was a huge difference in the stability. We immediately ordered 15 more to install on rest of the posts. I thought installation was very easy and we now have peace of mind knowing that our railing is safe. We also have a friend that is redoing a deck and highly recommend they check out your decking system. Oh I almost forgot about the quick service which didn't hold up our project. Thank you for a quality product as advertised.”
    Bradley Parrent - Paris, KY

    Snap'n Lock™ Baluster Kits
    “We used the Snap'n Lock ™Baluster System for our deck railing and we LOVED it. It was so easy to install and looks great! All of our neighbors have been asking about it. They have never seen anything like it.”
    Linda Johnson - Gualala, CA

    Deck Foot Anchor
    “LOVE this product! This deck took about 21 post and there was no way I was going to dig holes and pour concrete all week. Titan deck feet went in to fast and were extremely strong and secure. When I made a mistake in measurement and didn't center one of the post it was so easy to reverse drill and correct! Thanks for this great design! 10+ stars! ”
    Mike S

    Shadow Rail Connectors
    “I love my Shadow Rail Connectors. They were as easy as 1,2,3 to install and couldn't look any better! Highly recommend!".
    Noel Gonzales - Sequin, TX

    Aluminum Post Caps
    “These fit nicely and are a rigid metal cap. The paint looks uniform and slick and they fit nicely on a 5.5 x 5.5 square post. I cut several in half for the half posts that are attached to the house. I think these will last for many years."
    Jessica Wildeman - Divide, CO


    Want to win cool prizes from DecksGo?

    Take a selfie video with your deck or project in the background and post it to Instagram or Facebook using hashtag #DecksGo.Then email it to decksgo.com and we will send you a Starbucks Gift Card.

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    OUR WARRANTY

    Download a copy of our product Warranty.

    Q&A SECTION

    Ask or see Frequently Asked Questions.

    SHIPPING & RETURNS

    Learn more about our Shipping & Return Policy.

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