Shipping And Return Policy

Shipping

Our regular United Parcel Service Ground delivery gets product anywhere in the lower 48 states and the ten Canadian provinces between 1 and 6 business days. We also offer a 2 day Expedited service.

Shipping Methods and Costs

Because our products are high quality and made of steel, the average weight of each package is 13lbs. In fact, we often ship packages that weigh in excess of 60lbs.

As a result, we base our shipping fees on the value of your purchase which in turn corresponds to a known range of weight. Your shipping charge reflects the costs for that particular weight. 

Limited Free Shipping Program

Some products which are lighter are part of our $9 or Free" program. Look for this icon beside products which are part of this program.

For any order that is not in the contiguous (lower 48) United States or in Canada please call us for a shipping quote at 844-833-3257 and we will discuss the best option.

UPS Ground offers a 6 Business day maximum service which is quite economical.

Canadian orders are shipped daily from our Ontario warehouse by UPS Ground. Ontario and Quebec deliveries take 1 business day. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect a maximum of 6 business days.

Worldwide Shipping

We do offer UPS and Postal Service (Air) for international shipping. If you have further questions about our international shipping please contact us for a quote.

No On-Time Guarantee

We have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery. We offer daily shipping to all US (lower 48) states using UPS Ground service. We also can offer a 2 or 3 day UPS air service. Call us for any special order delivery instructions and a quote at 844-833-3257.

No Liability For Customer Data Entry Errors

If you or your designated recipient are not home to accept your parcel, and the UPS delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package.

We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, UPS returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.

Business Days

A business day is a regular work day. Business days do not include weekends or statutory holidays.

Processing Time

Orders received between Monday and Friday are usually processed the same business day or the next day. Orders received on Saturday and Sunday are usually processed on Monday.

US Postal Service PO Boxes; US Military APO/FPO Addresses

We do not deliver to US post office boxes or US military APO/FPO Addresses. We require a physical address for UPS to deliver to. We are not responsible if you choose to ship your order via UPS to a USPS PO Box or military APO/FPO address and your order is returned to us as undeliverable. An additional fee will be charged to reship your goods to a deliverable street address. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund. We reserve the right to change the terms of or discontinue this offer at any time.

90 Day Return Policy

We happily accept returns of UNUSED AND UNDAMAGED products that can be resold. You can return any product for any reason and get a full refund only if it is received within 90 Days of your purchase date. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees. Contact us to obtain an Return Merchandise Authorization (RMA) number. Send your returned merchandise to our warehouse in Ogdensburg, NY. We do not accept any returns from UPS or FedEx unless it is prepaid by you. If you are a Canadian customer you must send your return to our Ottawa, Ontario office. The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We issue your refund as soon as we receive the product back. Please note that your financial institution could take up to seven business days to reflect this transaction.

1. Your full name;
2. A valid email address;
3. Your shipping address and telephone number;
4. Your DecksGo invoice or Paypal invoice number; and
5. A description of the items you would like to return.

Ship to either:
USA Office:
808 Commerce Park Drive, Unit 16348
Ogdensburg, NY 13669

Canada Office:
5390 Canotek Road, Unit 14
Ottawa, ON K1J 1H8

Damaged or Defective Items

Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will, at our own expense, send out a replacement.

Exchanges

We do not offer exchanges for returned products.

Cancellations

Contact us immediately if you want to cancel an order. Our office hours are Monday to Friday from 9:00 AM and 5:00 PM Eastern Time. Please have your DecksGo.com sales receipt number on hand when you call. This will speed up the cancellation process. Although we will do our best to cancel your order at once, our ability to do so depends on when the order was placed and when you contact us to cancel it. We therefore cannot guarantee that we will be able to cancel your order before it ships. If an order arrives by 3pm EST, it is normally shipped at 5pm that day. If you request a cancellation AFTER you have received the UPS tracking email and you refuse delivery when your order arrives it will be returned to us eventually by UPS. We will still refund your purchase but not the original or return shipping fees under such circumstances.