Get the coolest DecksGo products more affordably than ever! We have two free shipping programs based on the type of products you choose.
Lightweight products ship for $24.99 or FREE" when $149.99 or more.
Heavyweight products ship for "FREE" when $349 or more.
Look for the Shipping icon on each product page which tells you the flat rate and the order value when FREE shipping applies.
This change substantially reduces your shipping cost and in many cases really does mean Free Shipping for your entire order! Thanks for choosing DecksGo!
Yes, please
contact customer support at 844-833-3257 or send an email to info@decksgo.com. An agent will assist you with changes to your
order. Please note, orders go out the next business day, so if you need to
cancel or make changes to your order, you should call or email us as soon as
possible.
oSelect
the item(s) you would like to purchase and click on 'Add to Cart'
button.
oFill out the
necessary information and select the 'Ship Method' option. Ensure your shipping
address and postal code (for pricing) is entered correctly to avoid delays or
cancellations.
oOrders cannot be
shipped to P.O.Boxes.
Once your order is placed, you
will receive an order confirmation email
with further instructions regarding your delivery
Our regular FedEx Ground delivers products anywhere in the lower 48 states and the ten Canadian provinces between 1 and 6 business days. We also offer a 2 day Expedited service.
Orders received between Monday and Friday are processed on the next business day. Orders received on Saturday and Sunday are typically processed on Monday.
We do
offer FedEx, UPS and Postal Service (Air) for international shipping. If you
have further questions about our international shipping please contact us for a
quote.
Contact us
immediately if your order arrives damaged, or if an item does not meet your
expectations. A photograph is required to prove your claim. We will send out a
replacement order at our own expense.
We happily accept returns
of UNUSED AND UNDAMAGED products. You can return any unused or undamaged product
for any reason and get a full refund on the product if it is received within 90
Days of your purchase date. You will be refunded for the price of the product
only. We do not pay for any return shipping fees, nor do we refund the original
shipping fees.
Send your returned
merchandise to our warehouse in Ogdensburg, NY. We do not accept any returns
from UPS or FedEx unless it is prepaid by you. If you are a Canadian customer
you must send your return to our Ottawa, Ontario office.
The products must be
received within ninety days of the PURCHASE date. We do not accept product
return requests after ninety days. We will issue your refund 7-10
business days once we receive the product back.
Please note your financial
institution could take up to seven business days to process and reflect this
transaction.
The deck foot anchor kit comes with a post
saddle, a load plate, and an auger. It is installed with a handheld ½" impact wrench. Use the 12mm impact socket for the auger and the 24mm impact socket for
saddle installation.