Frequently Asked Questions

No, there is no minimum amount required for an online purchase.

No. If you do have an account and you are logged in, then your address fields are pre-filled when you place an order.

DecksGo will send you a confirmation email letting you know that we have received your order.

Yes. A receipt will also be enclosed in your shipped product. 

Yes. If you are from Canada you will be prompted by a pop up asking if you wish to shop from Canada.  Click yes.

Orders can be checked by clicking the order status link in your order confirmation email or by calling us at 844-833-3257.

Yes, if, the out of stock product is being restocked within four to six weeks. You will be notified when your order is shipped.

Orders will not be permitted if the out of stock product cannot be restocked within a six-week timeframe.

You can always contact us directly by email or phone to discuss out of stock products.

844-833-3257 or send an email to info@decksgo.com

     Yes, please contact customer support at 844-833-3257 or send an email to info@decksgo.com.  An agent will assist you with changes to your order. Please note, orders go out the next business day, so if you need to cancel or make changes to your order, you should call or email us as soon as possible.

The accepted payments are Visa, MasterCard, Amex, Discover, JCB, Diner  Club, Apple Pay, PayPal. 

o   Select the item(s) you would like to purchase and click on 'Add to Cart' button.  

o   Fill out the necessary information and select the 'Ship Method' option. Ensure your shipping address and postal code (for pricing) is entered correctly to avoid delays or cancellations.  

o   Orders cannot be shipped to P.O.Boxes.

Once your order is placed, you will receive an order confirmation email  with further instructions regarding your delivery

Our regular FedEx Ground delivers products anywhere in the lower 48 states and the ten Canadian provinces between 1 and 6 business days. We also offer a 2 day Expedited service. 

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LIMITED FREE SHIPPING PROGRAM

Look for the Shipping icon on each product page to find out the total order value required for flat rate shipping or FREE shipping.

We have two shipping categories: light or heavy.

•  Lighter products ship for "$19.99 or FREE" when total order is $99 or more.
•  Heavier products ship for "$29.99 or FREE" when total order is $349 or more.

These categories can substantially reduce your shipping cost, and in many cases really does mean Free Shipping for your entire order. 

Orders received between Monday and Friday are processed on the next business day. Orders received on Saturday and Sunday are typically processed on Monday. 

We do offer FedEx, UPS and Postal Service (Air) for international shipping. If you have further questions about our international shipping please contact us for a quote.

844-833-3257 or send an email to info@decksgo.com

Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will send out a replacement order at our own expense.

844-833-3257 or send an email to info@decksgo.com

We happily accept returns of UNUSED AND UNDAMAGED products. You can return any unused or undamaged product for any reason and get a full refund on the product if it is received within 90 Days of your purchase date. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.

Send your returned merchandise to our warehouse in Ogdensburg, NY. We do not accept any returns from UPS or FedEx unless it is prepaid by you. If you are a Canadian customer you must send your return to our Ottawa, Ontario office.

The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We will issue your refund 7-10 business days once we receive the product back.

Please note your financial institution could take up to seven business days to process and reflect this transaction.

Shipping fees will not be refunded if you choose to return an item.

PROCEDURE

1. You MUST call our toll-free number and obtain a Return Merchandise Authorization (RMA) number for your return. 844-833-3257

2. You MUST include a copy of the original invoice with quantity of returned items placed inside the box.

3. You MUST write your RMA number on the original invoice included with the package and on the outside of the box.

4. All return shipments MUST BE consigned as follows: 

Strader-Ferris Int'l
c/o DecksGo
808 Commerce Park Drive,
Ogdensburg, NY 13669
Telephone: (315) 394-0051

5. In case of multi-carton shipments, they should be clearly marked "1 of 3", "2 of 3", and so on.

6. If these steps are not followed, you will be subject to a 25% restocking fee.

*If you are a Canadian customer, please ship to our Canadian office:
5390 Canotek Rd. Unit 14
Ottawa, ON K1J 1H8  

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Yes. We recommend you purchase the single post anchor (without screws or lags) and purchase the concrete screws and lags on the side.

The deck foot anchor kit comes with a post saddle, a load plate, and an auger. It is installed with a handheld ½" impact wrench. Use the 12mm impact socket for the auger and the 24mm impact socket for saddle installation.