We happily accept returns of UNUSED AND UNDAMAGED products that can be resold. You can return any product for any reason and get a full refund. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.
Contact us to obtain an Return Merchandise Authorization (RMA) number. Send your returned merchandise to our warehouse in Ogdensburg, NY. We do not accept any returns from UPS or FedEx unless it is prepaid by you. If you are a Canadian customer you must send your return to our Ottawa, Ontario office.
The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We issue your refund as soon as we receive the product back. Please note that your financial institution could take up to seven business days to reflect this transaction.
To return a product that you purchased from DecksGo.com, contact us to request an RMA. If you send us a message via our Contact Us page, it should include:
- Your full name;
- A valid email address;
- Your shipping address and telephone number;
- Your DecksGo.com invoice or Paypal invoice number; and
- A description of the item or items you would like to return.
Please include a copy of your DecksGo.com invoice with the item being returned. Ship to either:
- 808 Commerce Park Drive, Unit 16348
- Ogdensburg, NY 13669
- 71-5450 Canotek Road
- Ottawa, ON K1J 9G6 Canada
Damaged or Defective Items
Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will, at our own expense, send out a replacement.
We do not offer exchanges for returned products.
Contact us immediately if you want to cancel an order. Our office hours are Monday to Friday from 9:00 AM and 5:00 PM Eastern Time. Please have your DecksGo.com sales receipt number on hand when you call. This will speed up the cancellation process.
Although we will do our best to cancel your order at once, our ability to do so depends on when the order was placed and when you contact us to cancel it. We therefore cannot guarantee that we will be able to cancel your order before it ships. If an order arrives by 3pm EST, it is normally shipped at 5pm that day.
If you request a cancellation AFTER you have received the UPS tracking email and you refuse delivery when your order arrives it will be returned to us eventually by UPS. We will still refund your purchase but not the original or return shipping fees under such circumstances.